General terms and conditions of sale

General terms and conditions of sale

Definitions

The following terms designate:
Site’ the website www.sabanah.com and the entirety of its pages as well as it derivatives (domains or repertories owned by SABANAH SAS (for instance, fr.sabanah.com, sabanah.fr or www.sabanah.fr ...). 
Product’: all products (material) and services (immaterial) that it is possible to purchase or to which it is possible to subscribe on the Site.
‘User’ The Internet user visiting and using the services of the Site.
‘Customer’ The Internet user visiting, using services and purchasing a Product on the Site.
‘Member: User or Customer enrolled on the Site andowning an account.

Particulars required by trust law of Confidence in the Digital Economy, the subject of the Site and designation of the parties

The present Site is edited by the SABANAH SAS society with a minimum variable capital of 30.000 €, business ascertained in SIRENE under the registration number 798 795 050 with the RCS Nanterre, whose premises are located at no.1, Avenue Georges Clemenceau, 92500 RUEIL MALMAISON France. Intracommunity VAT number: FR 65 798 795 050.

The Site is accommodated by the Shopify society at 150 Elgin Street, 8th Floor, Ottawa ON, CANADA K2P1L4.

The present purpose of the Site is determined as ‘online selling of furnishings and accessories for household pets.’ The SABANAH company designs and markets worldwide furniture and luxury accessories for pets under the SABANAH brand.

The Site provides free access to all Users or Customers. The purchase of a Product, or the creation of an account, or more generally browsing the site, indicates the acceptance of the User or Customer of the entirety of these terms and conditions, which also indicates that they have been fully read and understood.

After a Customer’s order, this last must tick a box containing the following phrase: ‘I have read and accepted the general terms and conditions of the Site.’ The act of filling out this box is equated to the same value as a written signature on the part of the Customer. The Customer acknowledges the value of the proof of the automatic registry systems of SABANAH, and except for bringing up evidence to the contrary, they will not challenge them in case of dispute. The acceptance of these general terms and conditions supposes on the part of the Customer that they possess the necessary judgmental capacity to do this. If they are a minor, they declare that they have the authorisation of a guardian or a legal representative.

The applicable conditions will be those in effect on the date of visit of the Site by the Customer. SABANAH reserves the right to modify the general terms and conditions of the Site at any moment.

Features of the Product

All proposed Products feature in the catalogue published on the Site. The Product is featured within the limits of available stock. Each Product is accompanied by a description established by SABANAH and visible on the Site.

SABANAH takes the greatest care regarding choice, resistance of chosen material and the manufacturing of the Product.

Any potential photographs or videos on the Site of the Product catalogue reflect an accurate image of the featured Product but are not contractual in cases where they cannot assure perfect similarity with each physical product that is by nature unique, due to materials used (for example different wood grains…), manufacturing (mainly handmade) , and differences regarding exact size, nuances of colour, positioning of logos and materials (for example artisanal carvings). It is also necessary to recognise that there are nuances and variations in colour linked to varying levels of light depending on whether items are viewed outside or inside, or in daylight or at night.

SABANAH attracts the attention of the User or Customer on varying colour rendering depending on which device the Site is accessed from: a PC, a smartphone, a tablet or a TV, according to the calibration of these devices and the technology used.

Customer service of the Site is accessible by email at the following address: serviceclient@sabanah.com or by post at the following address: SABANAH, Services Clients, 1 avenue Georges Clemenceau, 92500 RUEIL MALMAISON France. SABANAH is committed to providing a response within 7 days.

The Site also provides a hotline or telephone assistance for Users and Customers, to answer any questions. This can be reached at 09.72.68.12.09, open from Monday to Friday from 10:00 am to 8:00 pm except bank holidays (price of a local call from Metropolitan France or price of an international call from abroad).

Prices and purchasing eligibility

The prices featured in the catalogue all include tax (VAT) in euros, in Pounds Sterling or in US$ in the USA with VAT applicable on the date of order.

Depending on the opening of the Site to countries outside the EU and to the USA, payment on other devices other to the ones currently proposed on the Site and mentioned below could be proposed.

SABANAH reserves the right to reflect any change in the VAT rate in the price of the Product of the Site and to modify the prices on the Site at any moment. However, the prices listed on the catalogue of the Site on the day of order will be the only price applicable to the Customer.

While making the order, the Customer expressly authorises SABANAH to check their credit, and, if this last is deemed necessary, to transmit information concerning the Customer, including, without limit, details of their debit/ credit card or of their credit report (including all updated information) to third parties or obtain from third parties (including information from the credit report of their spouse, if they reside in a region that has jurisdiction over the rules on common goods) to the sole purpose of the verification of their identity, validation of their debit/ credit card, to obtain an initial credit card authorisation and/or authorisation of individual transactions.

The Customer accepts, in addition, that the Site can use this personal information that they provide to conduct appropriate anti-fraud controls. The data provided by the Customer can be disclosed to a credit reporting agency or an anti-fraud agency, which can keep it on record.

Member space

The User or Customer enrolled on the Site acquires the qualification of Member. They then have the possibility of accessing their account by logging in through their identifiers (email address given during registration and password). This last is entirely dependent on the protection of the chosen password. It is encouraged to use complex passwords. In case of forgotten passwords, it is possible to generate a new one. This password constitutes the guarantee of confidentiality of information contained on the ‘My account’ page, and it is therefore forbidden to transmit it or to communicate it to a third party. Failing this, the Site cannot be held responsible for unauthorised access to a Member’s account.

The creation of a personal space is necessary for all orders or Member contributions on the site. To this end, the Member will be invited to provide a certain amount of personal information. The Member is obliged to provide correct information.

This data is used to create a ‘Member account’. This account allows the Member to consult all their orders carried out on the site. If the date on the ‘Member account’ page disappears due to a technical fault or in case of force majeure, the responsibility of the Site and of SABANAH cannot be incurred, such information having no probative value but being uniquely of informative value. The relative ‘Member account’ pages are freely available to print by the account holder in question but do not constitute proof, they are only of an informative character destined to assure effective order management of Member contributions.

SABANAH reserves the exclusive right to delete the account of any Member who may have contravened the present terms and conditions (including but not taking into account that this example has any exhaustive value, if the member has knowingly provided false information when registering and creating their personal space) or has been inactive for at least a year. This removal will not constitute damages to the excluded member who cannot claim any compensation as a result. This exclusion does not eliminate the possibility of SABANAH undertaking judicial proceedings against the Member when the facts have been substantiated.

Exoneration of SABANAH’s liability within the execution of this contract

In case of impossibility accessing the site, due to technical problems or any other reason, the User or the Customer will not receive any compensation. Unavailability, even for a prolonged period without any limitation, of a product cannot constitute an injury for the User or the Customer and absolutely cannot give rise to the awarding of damages on the part of the site or its publisher. The photographs and visual material of the Product present on the Site do not have any contractual character. The responsibility of SABANAH is thus not incurred if the characteristics of the Product differ from the visual material present on the Site or if they are erroneous or incomplete.

The hypertext links on the Site may refer to other websites and the responsibility of the editor of the Site cannot be incurred if the content of these sites contravenes current laws. Similarly SABANAH’s responsibility cannot be incurred if a visit to one of these sites by the User or the Customer causes them damage.

The use of the Site’s services is limited to the European Community and to the USA.

Intellectual property law relative to the elements published on the Site

All elements of the Site (including text, directory, software, animations, videos, illustrations, schemas, graphics, logos, etc.) are creative works protected by articles L. 111-1 and following the Code of Intellectual Property. They are the exclusive property of SABANAH, the only right-holder of the aforementioned intellectual property laws as well as the right to personality and trademarks from brands, models, creative works, software, databases, interpretations, images of people, and this, by virtue of a license or express authorisation.

The use of all or part of the Site, including downloading, reproduction, transmission, representation or diffusion for purposes other than for the personal and private non-commercial purpose of the Internet User or of the Customer is strictly forbidden. The violation of of SABANAH’s rights exposes the perpetrator to sanctions specified by the Code of Intellectual Property under, inter alia, copyright infringement (Article L.335-1 and following) trademark law (Article L. 716-1 and following) and the Civil Code on civil liability (article 9, 1382 and following).

In addition, any Member who may be guilty of infringement may be liable to have their account deleted without warning or compensation. This deletion cannot be considered constitutive of damage.

The Users or Customer are offered the facility to contribute to the content of the present site, through the publication of comments on the blog space.

Contributors are informed that SABANAH, represented as the case may be by moderators, can choose to publish the article in question on the site newsletters and on the sites of all their partners, SABANAH is obliged to cite the pseudonym of the author of the contribution. The author thus renounces their rights as to the content of any contributions, to SABANAH’s profit, for all diffusion or use, even commercial, on the Internet, always with respect for the author’s identity.

Brands

Brands and logos hosted by the Site are trademarked by the SABANAH society. Any person who makes representations, reproductions, imbrications, distributions and redistributions incurs penalties outlined in articles L.713-2 and following of the Code of Intellectual Property.

Limitation of responsibility

SABANAH, including during the online sales process, is bound by an obligation of means; SABANAH cannot be liable for damages resulting from the use of the Internet such as data loss, hacking, virus, service breakdown, or any other reason.

SABANAH and its Site will not be held responsible for the non-fulfilment of the aforementioned contract, due to the interruption of an event of force majeure including partial or complete postal services or delivery services strike, or catastrophes caused by flood or fire. Concerning the purchased Product, SABANAH will not take any responsibility for any damages related to these events, operating loss, profit loss, damages or fees that may be incurred. The choice and the purchase of a Product are placed under the sole responsibility of the Customer. The complete or partial impossibility of using the Product, including due to incompatibility of materials, cannot give rise to any compensation, reimbursement or third party liability claims of SABANAH’s responsibility except in the case of a proven latent defects, non-conformity, malfunction or the right to cancellation. In case of non-delivery of an order or part of an order, the Customer has the maximum of a month (beginning from the departure date from the warehouse) to make this known (date of receipt of email or postmarked authentic). After this period, no claims will be accepted.

The User or Customer expressly admits to using the Site at their own risk and under their own responsibility. The Site provides to the User or Customer withindicative information only, with imperfections, errors, omissions, inaccuracies and other ambiguities that may exist. In all events, SABANAH cannot in any case be held responsible for:

-All direct or indirect damage, including concerning profit loss, total loss, loss of custom, of data that could among other things result from the use of the Site, or on the contrary the impossibility of use;

-A malfunction, unavailability of access, of incorrect use, of an inaccurate configuration of the Customer or User’s computer, or even the use of an outdated browser for this last;

-Advertising content and other links or external sources accessible by the User or Customer from the Site.

Access to the Site

The Site is accessible to the User or Customer at least 23 out of every 24 hours, 7 days a week except if otherwise specified. SABANAH is not liable for reasons of technical connection faults, including if they are due to a case of force majeure, maintenance, updates, a modification of the site, to an intervention of the site’s hosts, an internal or external strike, to a network error, an electric power cut, or even a faulty configuration or use of the computer of the User or Customer or for any other reason.

Account Closure

Each Member is free to close their account and their data on the site. For this, the Member must send an email to serviceclient@sabanah.com indicating that they wish to delete their account. From this point recuperation of data will not be possible.

Miscellaneous

The present terms and conditions are submitted to the jurisdiction of French law. They can be modified at any moment by SABANAH or their representatives. The terms and conditions applicable to the User or Customer are those in place on the day of their order or their connection to the present Site. SABANAH will commit to keeping all these old terms and conditions and will send them to any Customer or User who requests this.

Except for public order provisions, any disputes that may arise in connection with the execution of these terms and conditions can, before any legal action, be subject to the discretion of SABANAH regarding an amicable solution. It is expressly stated that settlement requests do not overstep the time limits allowed for instituting legal proceedings. Unless otherwise specified, public order, any legal action relating to the execution of this contract shall be subject to the jurisdiction of the French Court of Appeal.

If one of the clauses of these terms and conditions is declared null and void by a judicial decision, this invalidity does not indicate the invalidity of any other clauses, which continue to stand.

Use of Cookies

A ‘cookie’ allows the identification of a user on an internet site, the personalisation of their visit and a faster loading time of the site thanks to a prior saving of a data file on their computer. The user recognises being informed of this practice and authorises SABANAH to use this technology for full access of the Site and for all Users and Customers.

SABANAH is committed to never communicating the content of these ‘cookies’ to third parties, except in legal requisitioning. The User or Customer can reject saving ‘cookies’ or configure their browser to be warned before accepting ‘cookies’. To do this, the User or Customer will need to proceed to their browser settings.

Ordering information and description of the purchasing process

We will define this item as ‘Basket’, the immaterial object that groups the selected Products with a view of purchase, the Customer having clicked on the Products or on the box provided for this purpose. After the Customer believes to have finished selecting and adding to their Basket all the articles they wish to purchase, to validate their order and to access their Basket they need to click on the button provided for this purpose. They will then be redirected to an overview page on which they can view the number and characteristics of each Product ordered, as well as the price per unit.

If they wish to validate their order, the Customer must tick the box ratifying the present terms and conditions of sale and click on the validation button. The Customer will then be redirected to a page on which they must fill out the fields with correct order information. They must in this last case provide a certain amount of personal information which is necessary for the smooth running of the order. After the Customer has filled in this information, they will be redirected to the online payment page on which they can make their payment with Visa, MasterCard, American Express and Maestro debit/credit cards, and all other payment methods clearly specified on the Site. The Customer can also decide to pay via PayPal. If the Customer chooses this option as they proceed to payment, they will be redirected to the PayPal site, where they will be invited to log in. They can then verify the amount indicated before clicking on ‘Pay now’. Once the transaction has been validated, they will be redirected towards the Site. The payment is made on ordering. The Customer certifies that the credit/debit card used is their own or that they have been specifically authorised to use it by the card’s owner. All debit/ credit card holders are subject to validation and authorisation checks from the card issuer. If the issuer of your card refuses to authorise payment to SABANAH, we are not to be held responsible for any delay or failure in delivery.

SABANAH takes reasonable measures to guarantee the security of the Site. All transactions carried out by debit/ credit card take place with the help of a secure payment gateway that encrypts all data on the card in a highly secure environment. SABANAH protects all credit/debit card information of the Customer in their secured systems of those of their professional representatives. This information is completely encrypted and only used to carry out transactions by card requested by the Customer.

To assure that the Customer can carry out purchases easily and securely, the Site uses Secure Socket Layer (SSL) technology.

SABANAH also takes all reasonable and necessary precautions in their power to protect all purchase and payment information of the Customer. However, in the absence of negligence on the part of the Customer, SABANAH cannot be held responsible for any loss on the part of the Customer if a non-authorised third party manages to access data provided by the Customer during their login or their order on the Site.

After a few moments the Customer will receive a confirmation email of their order, reminding them of the content of their order and the price.

The prices indicated on the site are given in Euros, Pounds Sterling or in US dollars, all taxes included depending on delivery zones. These prices can be modified at any time by SABANAH, it is up to the Customer to check the prices after the confirmation of their order.

The sold Product remains the property of SABANAH until payment is complete, corresponding to the present clause of reserve of property.

Information pertaining to payment and delivery

The Customer can place an order on the Site and can make payments with a bank card. The payments with bank card are done through a secure transaction provided by an online payment platform provider.

The Site does not have any access to the payment methods of the Customer. The payment is carried out directly through the platform. In case of payment by bank transfer, the delivery period defined after placing the order will only begin to run after receipt of payment by SABANAH, this receipt constituting proof. The Product availability is indicated on the Site, in the description of each article.

The delivery fees will be indicated to the Customer before any payment is made.

The order will be delivered to the home (or professional address) of the Customer (with the exception of PO boxes, cafés, restaurants and hotels.

Each purchase is guaranteed during its transit period until its delivery to the address indicated by the Customer. A signature is asked for after the receipt of the Product, after which point the responsibility for the purchase is transferred to the Customer. If the Customer has indicated another recipient apart from themselves for the delivery (for example, if it is a present) they accept that the proof of signature of the nominated recipient (or this delivery address) constitutes proof of delivery and of the contract fulfilled by SABANAH, and the transfer of responsibility is carried out the same as ordinarily.

The Customer is obliged to check the merchandise at the moment of delivery. All anomalies (damage, missing articles, damaged parcel, broken Product…) must be indicated immediately by the client on the delivery note, accompanied by the signature of the Customer. The Customer must open the potentially deteriorated or defective parcels in the presence of the delivery staff and make them take back the faulty merchandise. This also applies to the recipient appointed by the Customer if they have indicated a separate recipient to themselves for the delivery (for example, if the delivery is a present as specified above).

Alternatively, the Customer can confirm this anomaly by writing within 24 hours following the receipt of the Product, setting out their claim in detail with photos in support of the claim if possible, to SABANAH, either by email to serviceclient@sabanah.com, the Customer receiving an authentic read receipt, or by recorded to delivery with a delivery receipt to SABANAH, Customer Return Services, 1 avenue Georges Clémenceau 92500 Rueil Malmaison.

If these rules are not adhered to, and if due to this SABANAH loses the possibility of action against the delivery service, the Customer will have to take sole responsibility for the damages caused by transport.

All claims not dealt with according to the guidelines above and within the specified time period cannot be taken into account and will exonerate SABANAH of all responsibility regarding the Customer. On receipt of this claim, SABANAH will communicate with the Customer, by email, telephone or post, exchange for an identical Product. If the exchange is not possible because the Product is not available, the Customer can claim a reimbursement or, if they wish, exchange for a Product of the same value (basic catalog price VAT included).

In case of a delivery error, all Product to be exchanged or reimbursed must be returned to SABANAH in its entirety, in perfect condition and in its original packaging and conforming to what is specified in the paragraph ‘Return procedures of the Product’.

In the absence of receipt by the Customer and if the Customer’s parcel is returned by Chronopost or other transport providers, SABANAH will contact the Customer on receipt of the return parcel to ask them to give their order again.

If the Customer has mistakenly refused the parcel they can ask for it be to resent while paying the delivery fees again for the new delivery. The delivery fees must be paid even for orders whose delivery fees were free in the first instance.

All delivery delay longer than 7 days after the delivery period deadline specified by the Site after the order is placed may result in the cancellation of the order by the customer, in a written request by recorded delivery with a delivery receipt. The customer will then be reimbursed, with a maximum delay of thirty days, of the sum that they had spent on their order. This clause cannot be applied if the delay in delivery is due to a strike of the specified delivery service or due to force majeure, which does not correspond to SABANAH’s wishes. In this case, the Customer agrees not to start proceedings against SABANAH and waives their cancellation of the sale under this present article.

If the Customer’s parcel is returned to SABANAH by the provider specified by SABANAH due to the non-receipt of the Product by the Customer within the time frame imposed by the provider, SABANAH will contact the Customer on receipt of the return parcel to ask them to give their order again. If the Customer rejected the parcel by mistake, they can ask for it to be resent within 8 days while paying the fees for the new delivery. The delivery fees must be paid even for orders whose delivery fees were free during the first order.

Information pertaining to cancellation (European Union only)

If the Customer resides in the European Union, under the regulatory provisions of the Distance Selling Regulations 2013 (information, withdrawal and additional fees) the Customer has the right to cancel their order placed with SABANAH provided they express this in writing.

The right to withdrawal under the regulatory provisions of the Consumer Contracts Regulations is indicated here:

The Customer has the right to cancel their order within 14 days without having to justify their reasons.

The cancellation period expires 14 days after the date where the Customer (or any other third party other than the carrier and indicated by them) takes physical possession of the goods ordered.

In order to exercise their right to cancellation, the Customer must send an explicit written cancellation form with a recommended delivery receipt to the following address: SABANAH, Service Client Retour, 1 avenue Georges Clemenceau 92500 Rueil Malmaison France or by email at serviceclient@sabanah.com, the sender will receive an authentic read receipt. The Customer can use the cancellation formula together with the bill, although this is not obligatory.

The Customer will return the Product according to what is indicated in the paragraph ‘Product Return Procedures’.

After receipt and acceptance of the return, SABANAH will proceed to reimbursement via the initial payment method used during the order, unless the Customer wishes to proceed in a different manner: whatever the circumstances, no supplementary fee relating to reimbursement will be billed. In order to process the claim correctly, it is advised that the Customer attaches a copy of the bill.

SABANAH will proceed with the reimbursement without excessive delay, within: 14 days after the receipt of the returned Product, or (if this date is before) 14 days after the receipt of proof of postage of the Product from the Customer; or if no product has been sent to the Customer, 14 days following the date of receipt of communication of cancellation.

Product return procedure

For all Product return relating to a delay in cancellation, delivery error or guarantee protection, the Customer will ask SABANAH beforehand to support the return of the Product concerned by email at serviceclient@sabanah.com or by telephone at +33 (0)9.72.68.12.09 and comply with specific conditions in the email or postal response confirming this from SABANAH and the description of the return process. Only fees linked to carriers specified by SABANAH are regulated directly by SABANAH and within the limit of an expedition returning items by order.

Potential transport fees of the Customer on the carrier site remain the responsibility of the Customer (for example if the Customer needs to go to a Post Office to post the Product). The Customer cannot at any time return the product at SABANAH’s expense without a written agreement.

In a scenario where the Customer returns the Product without a written agreement from SABANAH and/or has not conformed to the return process, they accept responsibility for all costs. It is recommended here to keep all proof of return, which supposes that the articles are returned by the Customer by registered mail, or by all other method giving a certain date.

In all cases, the Product must be returned in perfect condition and in its original, undamaged packaging. As the case may be, it must be accompanied by all accessories and manuals. All Products returned used, incomplete (including missing accessories), damaged, deteriorated or dirty due to the Customer or their representatives will not be reimbursed and the Product will be returned them at their cost. All defects resulting from clumsiness or misstep of the Customer or their representatives cannot be attributed to SABANAH and the Customer will take on the costs linked to repair.

If the parcel of the Customer is returned to SABANAH by Chronopost or by other carriers, SABANAH will contact the customer on receipt of the return parcel to ask them to give their order again. If the Customer has rejected the parcel by mistake they can ask for it to be resent while paying delivery fees for it to be sent again. The delivery fees must be paid even for orders whose delivery fees were free during the first order.

Repeated returns

To offer the Customer an incomparable shopping experience, return conditions are flexible. However, the number of returns carried out is recorded and we reserve the right to refuse an order in case of repeated returns of merchandise.

Promotional Codes

Promotional codes are non-transferable and cannot be exchanged for cash. They cannot be used in conjunction with other offers or promotional codes and must be used before the date published, as the case may be.

Gift Cards

These virtual gift cards printed by SABANAH are sold in conjunction with the following terms and conditions:

- The gift cards are valid for 12 months from their purchase date and can be used for all products on the site

- They are non-transferable and cannot be returned or exchanged for cash.

- If the total amount of the customer’s order is less than the value of the gift card, the balance is credited to their online account and visible on the email link sent with the gift card.

The balance can be exchanged for new orders or put onto another gift card.

- If the cost of the Customer’s order is higher than the value of the gift card the balance of the order must be readdressed by debit or credit card.

- If the customer returns products bought with a gift card, the balance is credited on their account as exchangeable on new orders. The balance of the account is on the ‘My account page’.

- The virtual gift cards are sent by email to the recipient once the order has been processed and payment successful. A copy of the card is also sent to the purchaser as sending confirmation.

- SABANAH is not liable for the sending of a virtual gift card to an incorrect or non-existent email address. In this case, it is the sole responsibility of the Customer.

- SABANAH is not liable in case of theft, loss, destruction or use without authorisation of a gift card.

- SABANAH reserves the right to delete a gift card if judged necessary.

- Promotional codes cannot be applied to the purchasing of gift cards, with the exception of free shipping codes, applicable to orders made with printed gift cards.

- Sales taxes and shipping fees are applied to all products bought with a SABANAH gift card, as well as printed gift cards.

Guarantee for Products purchased on the Site

The Product purchased on the Site benefits from a legal guarantee provided by articles 1641 and following of the Civil Code.

In certain cases the Product benefits from an extended guarantee. In this case, the terms and duration of the guarantee are specified in the guarantee card delivered with the Product.

In all cases, the guarantee does not cover damages, breakages or malfunction due to carelessness of the usage guidelines specified in the manual delivered with the Product or resulting from destruction by animals.

In case of non-conformity of the Product sold, it can be returned to SABANAH who will take it back, exchange it, or reimburse the Customer according to the conditions of return specified in the paragraph ‘Product Return Procedure’.

All cancellations, exchange or reimbursement requests in the name of the guarantee must be carried out by recorded delivery post with delivery receipt to the following address: SABANAH Service Client 1 avenue Georges Clemenceau, 92500 Rueil Malmaison France or by email at serviceclient@sabanah.com.

Archiving

SABANAH will archive order forms and bills in a secure and durable system composed of a hard copy conforming to the terms of article 1348 of the Civil Code. Computerised registries will be considered by the parties as proof of any communication, orders, payments and transactions carried out between parties.

Framework of terms and conditions

If a provision of the general Terms and Conditions is judged unlawful, null or inapplicable for any other reason, this provision will be deemed severable from the terms and shall not affect the validity and enforceability of the remaining provisions. These present terms describe the entirety of the agreement between the User, the Customer, the Site and SABANAH. They replace all prior or current written or oral agreements. The general terms and conditions are non-transferable or sub-licensable by the User or the Customer.

A printed version of the terms and conditions and of all notifications given in electronic form can be requested in any administrative or judicial proceedings in relation to the terms and conditions. The parties agree that all correspondence relating to these conditions of use must be carried out in the French language.

Notifications

All notification concerning the present terms and conditions, conditions of use or the charter of personal information must be carried out in writing and must be placed in the proper hands, by recommended or certified carriers, by Post or all other nationally recognised delivery services with which it is possible to track delivery to the following address: 1 avenue Georges Clemenceau, 92500 Rueil Malmaison France or by email at serviceclient@sabanah.com , specifying your names, surnames, address and subject matter of the notification.

Complaints

All complaints linked to the use of the Site, of the service, or to any other related service, the pages of the Site on potential social networks or general terms and conditions, terms of use or charter of personal information must be lodged within 365 days of the date of the original cause for complaint, independent of all law or rule of opposing law. In the case where a complaint has not been lodged in 365 days, this complaint will not come to court.

Inaccuracies

It may be possible that there are, on the whole of the Site and for each Product or peripheral services (social networks…) in a restrictive measure, inaccuracies or errors, or information that does not comply with the terms and conditions, the terms of use of the charter of personal information. Furthermore, it is possible that unauthorised modifications are made by third parties to the Site or to its peripheral services (social networks…). We ensure all measures are taken so these faults are corrected.

In case such a situation escapes our notices, please contact SABANAH at the following address : 1 avenue Georges Clemenceau, 92500 Rueil Malmaison France or by email at serviceclient@sabanah.com with, if possible, a description of the error and its location (URL) as well as sufficient information to allow us to contact you. For claims relating to copyright, we refer you to the section on intellectual property.

 

© SABANAH SAS Company with variable capital - all rights reserved - 19th of March 2015.